Deposit Protection

IWA protect the deposit from the moment it’s paid and the Deposit Protection certificate is issued. (Please note: cover is only in place once the contractor has registered the contract with IWA, the premium has been paid and a policy has been issued)

Peace of mind guaranteed

Let’s say a consumer pays a deposit to secure home improvement work, then the worst happens – The contractor ceases trading before starting the work. The good news is you are in safe hands – IWA will either protect that deposit and arrange the completion of the contract or will refund it (subject to the T&Cs of the policy issued).

(All protection is subject to receiving a valid insurance policy and as per the T&C’s enclosed within the policy document. The IWA Scheme Member “Your Contractor” has NO authority to discuss the insurance provided by IWA or the authority to vary the Terms and Conditions enclosed within the policy document provided by IWA. The IWA member is not an Agent of IWA.)


Call 01604 654150 or go to the Contact page below to get in touch.

Safe investment

IWA can protect deposits of up to 25% of the cost of the contracted home improvement work (subject to the full T&C’s on the policy document), such as:

  • Bathrooms
  • Building work
  • Conservatories
  • Double glazed windows
  • Garage conversions
  • Kitchens
  • Orangeries
  • Roofing
  • Renewable Energy Sources
  • Plus many more

Looking after you

IWA will provide you with the best safety net with premium protection and fast, efficient expert support whenever you need it. With IWA, you can be sure that:

  • IWA will route out the cowboys – our approved members are fully vetted and monitored for service excellence
  • A convenient customer helpline offering knowledgeable advice and support
  • IWA are a trusted long-term provider and have been serving consumers and contractors across the UK for over 35 years
  • IWA are a FCA authorised insurer
  • The policies issued are covered by the Financial Services Compensation Scheme (FSCS)